G8toUS Express LLC
General Terms & Conditions of Service
1. Scope, Acceptance, and Incorporation
These General Terms & Conditions of Service (“Terms”) govern every quote, booking, shipment, invoice, warehouse receipt, cargo release, customs support request, delivery, storage, and related service provided by G8toUS Express LLC (“G8toUS”).
A Customer accepts these Terms by requesting a quote, accepting a rate, booking services, tendering cargo, sending shipping instructions, using the G8toUS website or portal, allowing G8toUS to arrange services, accepting delivery, or paying any invoice. The Customer agrees that it had an opportunity to review these Terms before using the services. Failure to read these Terms does not cancel acceptance when the Customer had notice and continued with the service.
These Terms are incorporated by reference into all quotes, invoices, booking confirmations, emails, bills, delivery documents, portal records, and service instructions issued by or to G8toUS. The short invoice terms are a summary and notice document. These Terms are the full controlling terms unless G8toUS signs a written exception.
2. Order of Precedence
If documents conflict, they control in this order: (a) a written agreement signed by an authorized officer of G8toUS; (b) a cargo insurance policy, cargo protection certificate, or written cargo protection addendum, but only for the insured or protected claim; (c) a written quote or booking confirmation issued by G8toUS for the specific shipment; (d) the invoice terms; (e) these Terms; and (f) carrier, warehouse, terminal, port, broker, courier, marketplace, or other vendor terms. Mandatory law controls only to the extent it cannot be waived. All remaining provisions stay in effect.
No employee, sales representative, driver, contractor, warehouse worker, or agent may change these Terms unless the change is in writing and signed by an authorized officer of G8toUS.
3. Definitions
“Customer” means the shipper, consignee, cargo owner, importer, exporter, merchant, payer, booking party, party requesting services, party using the portal, and any agent or representative of those parties. Each is jointly and severally liable for charges and obligations.
“Cargo” means goods, products, samples, packaging, pallets, containers, documents, or property handled, stored, transported, or arranged by or through G8toUS.
“Services” means freight forwarding, logistics coordination, pickup, delivery, trucking, ocean freight arrangement, air freight arrangement, courier or express services, warehouse services, cross-docking, storage, handling, labeling, prep, customs support, FDA or agency coordination, marketplace delivery, Amazon FBA support, documentation support, and related activities.
“Vendor” means any carrier, motor carrier, ocean carrier, air carrier, NVOCC, freight forwarder, customs broker, warehouse, port, terminal, courier, drayage provider, consolidator, deconsolidator, broker, government agency, marketplace, software provider, or other third party used in connection with the Services.
4. Role of G8toUS and Third Parties
Except where mandatory law provides otherwise, G8toUS acts as a freight forwarder, logistics coordinator, customs support provider, warehouse/logistics provider, or agent only. G8toUS does not act as a direct carrier, ocean carrier, air carrier, motor carrier, insurer, customs authority, port, terminal, marketplace, or government agency unless G8toUS expressly agrees in a signed writing.
G8toUS may select routes, modes, carriers, warehouses, brokers, couriers, consolidators, deconsolidators, and other Vendors. G8toUS may consolidate cargo with cargo of others. Vendors are independent parties, not employees or partners of G8toUS.
Vendor bills of lading, air waybills, sea waybills, tariffs, service guides, warehouse receipts, terminal rules, broker terms, courier terms, and marketplace rules may apply. Customer authorizes G8toUS to accept those terms on Customer’s behalf.
5. Quotes, Rates, and Service Instructions
Quotes are estimates based on information available at the time of quote. Rates may change due to actual weight, dimensional weight, cube, commodity, route, carrier, fuel, currency, security, accessorial charges, storage, demurrage, detention, port charges, customs exams, duties, taxes, government fees, re-delivery, waiting time, residential delivery, liftgate, inside delivery, appointment delivery, or other third-party charges.
Transit times, sailing dates, flight dates, warehouse dates, pickup dates, appointment dates, and delivery dates are estimates only unless G8toUS signs a written guaranteed service. A faster, premium, or express service is not a delivery guarantee unless expressly stated as guaranteed in writing by G8toUS.
Customer must provide complete written instructions before the cargo is tendered. G8toUS may rely on instructions received from any person appearing to act for the Customer, shipper, consignee, importer, exporter, or cargo owner.
6. Customer Warranties and Duties
Customer warrants that it has authority to act for the cargo owner, shipper, consignee, importer, exporter, and any other party with an interest in the cargo, and that it has authority to bind those parties to these Terms.
Customer is responsible for accurate and complete cargo descriptions, values, quantities, weights, dimensions, HS codes, classifications, country of origin, invoices, packing lists, licenses, permits, contact details, delivery addresses, marketplace IDs, reference numbers, and all other shipment information.
Customer is responsible for proper packaging, bracing, blocking, sealing, labeling, marking, palletizing, and preparation of cargo for all expected handling and transportation conditions. G8toUS has no duty to inspect packaging, quantity, weight, value, documents, or contents unless it signs a written service agreement for inspection.
Customer must comply with all import, export, customs, sanctions, safety, product, intellectual property, consumer protection, environmental, dangerous goods, FDA, USDA, CPSC, EPA, FCC, and other laws or agency requirements that apply to the cargo.
7. Prohibited, Restricted, High-Value, and Sensitive Cargo
Customer must not tender prohibited cargo. Restricted, regulated, dangerous, temperature-sensitive, fragile, perishable, high-value, branded, intellectual-property-sensitive, or marketplace-sensitive cargo must be disclosed in writing before booking and accepted by G8toUS in writing.
High-value or sensitive cargo includes jewelry, precious metals, stones, currency, negotiable instruments, art, antiques, collectibles, electronics, phones, watches, pharmaceuticals, medical items, cosmetics, perfumes, food, supplements, alcohol, batteries, chemicals, hazmat, weapons, military items, controlled goods, goods subject to sanctions, and goods requiring government licenses or agency approval.
If Customer tenders restricted or prohibited cargo without written acceptance, Customer assumes all risk and must indemnify G8toUS for all claims, penalties, storage, destruction, seizure, return, re-export, abandonment, legal fees, and third-party charges.
8. Dangerous Goods and Regulated Goods
Dangerous goods, hazmat, lithium batteries, chemicals, perfumes, aerosols, flammables, liquids, powders, magnets, biological materials, and other regulated goods must be fully declared before booking. Customer must provide all required safety data sheets, declarations, markings, packaging, labels, permits, and emergency information.
G8toUS may refuse, hold, return, re-route, reclassify, repack, re-label, dispose of, or report dangerous or regulated goods if required for safety, compliance, carrier acceptance, or government action. Customer remains responsible for all related costs and liabilities.
9. Customs, Import, Export, FDA, and Government Agencies
G8toUS does not guarantee customs release, duty rate, tariff classification, admissibility, FDA release, agency approval, inspection outcome, exam time, seizure decisions, penalties, liquidated damages, marketplace approval, or government decisions. Any customs, FDA, or agency support is based on information provided by Customer and is subject to government authority.
Customer remains importer/exporter of record unless another party is lawfully appointed in writing. Customer is responsible for duties, taxes, tariffs, bonds, exams, storage, demurrage, detention, penalties, liquidated damages, fines, seizures, recalls, destruction, return, re-export, attorney fees, broker fees, and agency charges.
G8toUS may use licensed customs brokers or other specialists where required. Broker powers of attorney, broker terms, and agency rules may apply separately. Customer authorizes G8toUS to share shipment information with brokers, carriers, warehouses, marketplaces, insurers, and government agencies as needed for the Services.
10. Amazon FBA, E-Commerce, and Marketplace Services
G8toUS may provide logistics support for Amazon FBA, third-party warehouses, e-commerce platforms, marketplaces, retail delivery programs, or fulfillment networks. G8toUS does not guarantee appointment availability, marketplace acceptance, ASN accuracy, carton or pallet acceptance, labeling acceptance, inventory check-in dates, reimbursement decisions, account health, seller metrics, chargeback avoidance, or marketplace policy results.
Customer is responsible for marketplace rules, shipment plans, labels, SKUs, FNSKUs, carton content data, pallet rules, appointment data, packaging rules, compliance documents, product eligibility, and account standing. Marketplace rejections, chargebacks, storage, disposal, rework, delays, lost sales, account actions, or penalties are Customer’s responsibility unless caused by G8toUS’s proven gross negligence.
11. Warehousing, Storage, Cross-Docking, and Handling
Warehouse, storage, prep, cross-dock, consolidation, deconsolidation, labeling, palletizing, and handling services are provided as logistics services, not as a guarantee of sale, marketability, product quality, or inventory accuracy unless expressly agreed in writing.
Customer must provide accurate receiving instructions, SKU data, quantities, carton counts, pallet counts, labeling instructions, storage requirements, and handling restrictions. G8toUS may rely on counts and descriptions stated in shipping documents. G8toUS is not responsible for concealed shortages, factory shortages, mixed cartons, incorrect labels, unscannable labels, poor packaging, weak pallets, hidden defects, infestation, odor, leakage, mold, or pre-existing damage.
Unless G8toUS agrees in writing to temperature-controlled, humidity-controlled, bonded, secure cage, high-value, hazmat, food-grade, or other special storage, cargo is stored under ordinary warehouse conditions. Customer is responsible for all storage, handling, rework, disposal, labor, and third-party charges.
12. Pickup, Delivery, Loading, and Unloading
Pickup and delivery are subject to carrier availability, site access, loading conditions, waiting time, appointments, equipment, weather, traffic, port or terminal rules, and consignee readiness. Customer must ensure safe and legal access, accurate addresses, appointment information, contact persons, loading equipment, and unloading equipment.
Delivery is complete when cargo is made available at the destination, consignee, carrier, warehouse, marketplace, agent, dock, curb, terminal, or other instructed location. Unless G8toUS agrees in writing, unloading is the responsibility of the consignee or receiver. G8toUS is not liable for loss, damage, injury, delay, or cost occurring during or after unloading by the consignee, receiver, or their representatives.
Customer must inspect cargo at delivery. Visible loss or damage must be noted on the delivery receipt, POD, bill of lading, or carrier record before signing. A clean receipt is evidence of delivery in apparent good order, subject only to concealed damage proven by Customer.
13. Cargo Insurance and Cargo Protection
Cargo is not insured by default. G8toUS has no obligation to arrange cargo insurance or cargo protection unless Customer requests it in writing before shipment, G8toUS accepts in writing, and the applicable premium or protection charge is paid.
Where insurance is arranged through an insurer, insurance broker, or policy, coverage is governed solely by the policy and insurance certificate, including all exclusions, deductibles, conditions, claim documents, proof requirements, time limits, and insurer decisions. G8toUS is not the insurer and does not guarantee payment by any insurer.
Where a separate written cargo protection addendum or certificate is issued by G8toUS, that document controls the protection amount, maximum compensation, exclusions, proof requirements, and claim procedure. No cargo protection exists unless stated in a written certificate, invoice, addendum, or signed written agreement.
Buying insurance or protection does not increase, waive, or change the legal liability limits of G8toUS under these Terms. Insurance or protection proceeds are the Customer’s exclusive recovery under that policy, certificate, or addendum to the extent paid.
14. Liability for Uninsured Cargo
Unless cargo insurance or written cargo protection applies, and except where mandatory law requires a different non-waivable rule, G8toUS’s liability for physical loss or damage to cargo is limited to the lowest applicable amount below:
Air shipments: USD 6.00 per kilogram of affected cargo, not exceeding the value of the goods per kilogram.
Ocean shipments: USD 2.00 per kilogram of affected cargo, not exceeding the value of the goods per kilogram.
Pickup, delivery, road, courier, warehouse, cross-dock, prep, handling, customs support, documentation, and all other services: USD 50 per shipment, the amount recovered from the responsible carrier or Vendor, or the actual value of the lost or damaged goods, whichever is lowest.
If the cargo is partially lost or damaged, liability applies only to the affected portion, not the entire shipment. Liability never exceeds the actual commercial invoice value of the lost or damaged goods, excluding freight, duty, tax, profit, marketplace penalties, replacement cost, recall cost, or consequential loss.
15. Mandatory Law, Carrier Terms, and Conventions
These Terms are intended to apply to the maximum extent allowed by law. If a mandatory law, treaty, convention, carrier tariff, bill of lading, air waybill, sea waybill, warehouse receipt, or courier service guide applies and cannot be waived, it controls only to the extent required.
For ocean carriage, carrier bills of lading and applicable ocean law or conventions may limit or define carrier liability. For international air carriage, air waybills and applicable air conventions may limit or define carrier liability. For domestic U.S. motor carrier or freight forwarder transportation subject to 49 U.S.C. section 14706, any claim or lawsuit period shorter than the mandatory minimum is extended only to the required minimum, and any released-value limitation applies only to the extent enforceable.
G8toUS receives the benefit of all defenses, exemptions, limitations, Himalaya clauses, time limits, and liability limits available to any carrier or Vendor involved in the Services.
16. Exclusions from Liability
G8toUS is not liable for delay; loss of market; lost sales; lost profit; business interruption; production delay; chargebacks; marketplace penalties; Amazon or e-commerce account issues; customs exams; government actions; carrier or Vendor failure; port congestion; missed sailings or flights; appointment delays; weather; labor disputes; cyber events; force majeure; improper or insufficient packaging; weak pallets; inherent vice; leakage; odor; infestation; mold; rust; temperature changes; ordinary wear; concealed damage; factory shortages; inaccurate documents; acts or omissions of Customer, shipper, consignee, receiver, supplier, manufacturer, carrier, warehouse, broker, marketplace, or government agency.
G8toUS is not liable for indirect, incidental, special, consequential, exemplary, punitive, multiplied, or attorney-fee damages, except for attorney fees awarded under the prevailing-party clause.
17. Claims Procedure
Customer must protect the cargo, mitigate damages, preserve packaging, take photographs, keep all records, and allow inspection. Customer must not dispose of cargo or packaging before G8toUS, the carrier, Vendor, insurer, or surveyor has a reasonable opportunity to inspect.
Unless mandatory law requires a longer period, written claims for loss, damage, shortage, or delay must be sent to G8toUS within thirty (30) days after delivery or expected delivery. The claim must include the shipment number, invoice, packing list, proof of value, photos, delivery receipt, damage notation, repair estimate or salvage value, and a clear calculation of the claimed amount.
Unless mandatory law requires a longer period, any lawsuit or arbitration against G8toUS must begin within one (1) year after delivery, expected delivery, loss, damage, or the event giving rise to the claim, whichever occurs first. For covered U.S. motor carrier or freight forwarder transportation subject to 49 U.S.C. section 14706, the claim and lawsuit periods are extended only to the minimum periods required by that statute.
Claims do not suspend Customer’s duty to pay invoices. Customer may not offset claims against freight, storage, duty, tax, insurance, or service charges unless G8toUS agrees in writing.
18. Payment, Credit, Collection, and Setoff
Customer must pay all invoices when due without deduction, offset, or delay. Credit terms may be changed, suspended, or revoked by G8toUS at any time. G8toUS may require payment before release, payment before delivery, deposits, or prepayment.
Overdue balances accrue interest at 1.5% per month, 18% annually, or the highest lawful rate if lower. Customer must pay all collection costs, attorneys’ fees, court costs, arbitration costs, and expenses incurred to collect unpaid amounts.
Customer is liable for all freight, accessorials, duties, taxes, tariffs, customs charges, exams, storage, demurrage, detention, chassis, port, terminal, warehouse, rework, redelivery, returned cargo, disposal, insurance, protection charges, and Vendor charges, even if those charges arise after the invoice date or are billed later by a Vendor or agency.
19. Lien, Hold, Sale, Abandonment, and Disposal
G8toUS has a general and continuing lien on cargo, documents, funds, refunds, proceeds, claims, and property in its possession, custody, control, or payable through G8toUS for all charges owed by Customer or related to the cargo, including prior shipments and unrelated invoices to the extent allowed by law.
G8toUS may hold cargo or documents until all charges are paid. If charges remain unpaid for thirty (30) days after notice, or if cargo is refused, cannot be delivered, is unsafe, is perishable, causes charges to accrue, lacks required documents, or is abandoned, G8toUS may store, sell, return, re-export, abandon, donate, destroy, or otherwise dispose of cargo to the extent permitted by law. Proceeds may be applied to all charges, storage, demurrage, detention, legal fees, sale costs, and disposal costs. Customer remains liable for any deficiency.
Cargo is deemed abandoned if Customer fails to provide instructions, documents, payment, or pickup within ten (10) days after written notice, or sooner if cargo is perishable, unsafe, refused, or subject to government action.
20. Indemnification
Customer must defend, indemnify, and hold harmless G8toUS, its owners, officers, employees, agents, contractors, affiliates, and Vendors from all claims, damages, penalties, fines, duties, taxes, storage, demurrage, detention, cargo claims, personal injury claims, property damage claims, intellectual property claims, product claims, government actions, marketplace claims, chargebacks, recalls, seizures, destruction costs, attorney fees, and expenses arising from: (a) Customer’s breach of these Terms; (b) the cargo; (c) inaccurate or incomplete information; (d) improper packaging, labeling, marking, classification, valuation, or documentation; (e) dangerous, restricted, counterfeit, infringing, illegal, or non-compliant goods; (f) Customer’s instructions; (g) acts or omissions of Customer, shipper, consignee, supplier, manufacturer, receiver, importer, exporter, or their agents.
21. Force Majeure
G8toUS is not liable for failure, delay, loss, damage, or extra cost caused by events beyond its reasonable control, including weather, natural disasters, war, terrorism, civil unrest, strikes, labor shortages, government action, customs or agency action, quarantine, pandemics, cyber events, power outages, carrier failures, port congestion, terminal closures, road closures, bridge or infrastructure failures, equipment shortages, container shortages, aircraft or vessel delays, fuel shortages, sanctions, embargoes, or other disruptions.
22. Electronic Communications, Portal Use, and Notices
Customer agrees that emails, portal messages, electronic documents, digital signatures, scanned signatures, online acceptances, shipment logs, delivery records, and electronic records may be used to form and prove agreements, instructions, acceptance, delivery, notices, and charges.
Notices to Customer may be sent by email, portal, mail, courier, or other reasonable method using the contact information provided by Customer. Customer must keep contact information current and monitor email, portal notifications, carrier notices, and marketplace notices.
23. Confidentiality and Data
Each party should protect non-public business information received from the other party. G8toUS may share shipment, contact, product, value, document, customs, insurance, and delivery information with Vendors, insurers, brokers, marketplaces, and government agencies as needed to perform Services, comply with law, manage claims, collect charges, or protect rights.
24. Governing Law, Venue, Jury Waiver, and Attorneys’ Fees
California law governs these Terms, excluding conflict-of-law rules, unless mandatory federal or international law applies to a specific claim. Venue for any dispute is the state or federal courts located in Orange County, California, unless mandatory law requires another forum.
THE PARTIES KNOWINGLY AND VOLUNTARILY WAIVE TRIAL BY JURY IN ANY DISPUTE ARISING FROM OR RELATING TO THE SERVICES, CARGO, INVOICES, QUOTES, OR THESE TERMS.
The prevailing party in any collection action, cargo dispute, contract claim, or other proceeding may recover reasonable attorneys’ fees, expert fees, court costs, arbitration costs, and collection costs, except where mandatory law prohibits recovery.
25. Miscellaneous
If any provision is invalid or unenforceable, it will be limited or removed only to the extent required, and the remaining provisions remain in effect. A waiver on one occasion is not a waiver on another occasion. Headings are for convenience only. These Terms bind and benefit the parties and their permitted successors and assigns.
G8toUS may update these Terms from time to time. The version in effect on the date of booking applies to that shipment unless a later version is accepted by Customer or required by law. Customer should save or print the Terms at booking if it needs a copy for its records.
The English version controls unless G8toUS signs a different controlling-language agreement. Translations are for convenience only.